Please also note that if you choose an account credit over a refund, you will receive an additional 20% on the total amount of your purchase.
If you still wish to proceed with a refund, please review the following:
Products are fully refundable within 30 calendar days of your purchase, starting from the delivery date as indicated by the tracking number. Refunds are only eligible after this delivery date and do not include any charges for shipping and handling. Please note that you are also responsible for covering shipping and handling charges for the product's return. All purchased items must be in the same condition that you received them. Gift cards and discounted/on-sale products other than the first purchase discount are not eligible for a refund.
If an order is canceled after processing, you can refuse the delivery or ship the items back once received. You will receive a full refund for the product(s) after they have been returned.
To return your items, please note the following:
- Email firstname.lastname@example.org.
- Include your order number and the product(s) you wish to return.
- Once your request is approved, you will get a confirmation email from one of our Glow Agents.
After receiving your item, our team will inspect it and process your refund. The money will be refunded to the original payment method used during the purchase. It may take 5 to 10 business days for a refund to show up on your credit card statement for credit card payments depending on your banking institution.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.